Not received promised credit

[sixthecat]

Just joined sky and bought a large TV bundle with them. Initially, I'd had problems signing up online, so I went through the phone helpline instead.

They guy on the phone was very helpful and saved me some extra money on the contract with an extra offer.

On top of this, he advised going with Netflix standard with Ads (rather than paying for regular) and said that Sky would give my account £21 in credit as an apology. He told me my first bill would be £30 for that first month (due to the £21 credit) and then £51 every month after that, for the length of the contract.

I agreed to all of this.

However, this month's bill (my first bill, to clarify) was £59.49.

Sky had signed me up to Netflix Standard (charging me an extra £8.49 that I didn't agree to) and haven't added the promised credit to my account.

Thankfully I had enough extra in my bank account that I could fulfill the direct debit, but I'm still a bit fuming.

I have already switched my Netflix plan for next month to the ad tier, but any advice on how to get the owed £29.49 refunded to me, would be greatly appreciated.

[PandJ2020]

---

@sixthecat wrote:

but any advice on how to get the owed £29.49 refunded to me, would be greatly appreciated.

---

It won't be a refund.  If Sky agree then it will be a billing credit.

In the first instance you'll have to call Sky.  If you cannot resolve it then raise a complaint: https://www.sky.com/help/articles/how-to-make-a-complaint

[caesarome]

@sixthecat 

You might want to put in a complaint giving the date and time you spoke to Sky about this:

https://www.sky.com/help/complaints

[sixthecat]

Thanks for the advice, I've sent a complaint and requested they call me with their response.