Not able to edit email contact address

[Chris1966-]

I'm trying to change the email address for My Sky id - but keep getting an error message saying it can't be updated and to try again later.  Any suggestions?

[caesarome]

@Chris1966- 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Chris1966- an invite to chat.

[caesarome]

@Lisa-P1987 

You have sent this to me in error so it needs to be resent to @Chris1966- 

[Addie15]

Thank you. Invite has now been sent to Chris1966-.