Non-return fee charged

[JillScho]

I'd like to get my non return fee refunded because I have proof of postage.

What's extra annoying is I spent ages talking to a Sky advisor on the phone back in June (whose name, time and date of call I DO have) who assured me she would remove the fee, yet its now appeared in September's bill. Sky seem so untrustworthy it feels?

The wait on the phone line is upwards of 40 minutes so please, who can take my proof of postage and get this sorted once and for all? 

[Daniel0210]

@JillScho 

I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. Once that appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[JillScho]

Thank you so much 😊

[Greenfingers001]

Thanks for escalating this. We’ve sent @JillScho an invite to chat.