No refund after disconnection

[Kate149]

I left Sky in August, a few days after my final bill was paid in advance on the 6th, which I was told would be refunded. You have confirmed that you received the kit back. Please can you tell me when this will be refunded to my bank account? Really not impressed with Sky and will be unlikely to ever return. 

[Giggsy1977]

Mine took about 8 weeks I think. 

[Metis]

Hi @Kate149

This is a sky user community forum, you'll need to call sky and ask them directly. 

[Daniel0210]

@Kate149 
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. It will take longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

If you wish we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account.