No broadband

[Loobyr]

Hi, my name is Linda Reid, my sky broadband had an outage from the 29th of May and was not rectified until the 30th of June, I would like to know when I will be reimbursed for the lack of service please. 

[Daniel0210]

@Loobyr 
This link outlines auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it, It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your account.