No access to online mobile bill

[Scoops1200]

I had a text this morning indicating my mobile bill was larger than I expected. It also gave the wrong due date. I checked online and the amount and due date related to my broadband and talk contract. Can't access the mobile bill, just a blank screen on my iPhone and Mac. 

[caesarome]

@Scoops1200 

To confirm that it is this link that is not working for you:

https://www.sky.com/mobile-bill

[Scoops1200]

That's it and it's still not working

[caesarome]

@Scoops1200 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Scoops1200  an invite to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.