Discussion topic: New orders
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Message posted on 30 Apr 2025 10:39 AM
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New orders
I placed an order yesterday for sky tv and broadband. I'm waiting for two streaming pucks however they're not on the order page but the tv is but shows no activation date.
I can't call due to a hearing disability and the virtual assistant isn't any use to me unfortunately
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Message posted on 30 Apr 2025 10:42 AM
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Re: New orders
@Amy2521
It may be worth registering with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are also different methods of communication with this team other than phoning so have a look here… ~
https://www.skyaccessibility.sky/
https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers
https://www.sky.com/help/articles/third-party-assistance
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 30 Apr 2025 11:24 AM
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Re: New orders
@Amy2521 there's no activation date shown for your Glass tv as it is activated as soon as you set it up, or automatically 3 weeks after delivery.
Message posted on 30 Apr 2025 12:35 PM
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Re: New orders
I'm getting the streaming pucks but there's nothing showing delivery for them but the tv activation is showing (no date) but its there
Message posted on 30 Apr 2025 12:43 PM
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Re: New orders
Did you ask for whole home subscription?
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