I am due to switch to sky next week, however virgin media have billed me for dec to jan as they have not received a disconnection notice is tbis not done by sky when i accepted sky contract?
Posted by a Superuser, not a Sky employee. Find out more
As you are moving to Sky which is part of the Openreach network then Sky can not advise Virgin that you are leaving them as they are not part of the Openreach network as they own their own lines. What you need to do is to call Virgin again on the day your line with Sky goes live so they can cancel and then refund you any overpayment.
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Posted by a Superuser, not a Sky employee. Find out more
As you are moving to Sky which is part of the Openreach network then Sky can not advise Virgin that you are leaving them as they are not part of the Openreach network as they own their own lines. What you need to do is to call Virgin again on the day your line with Sky goes live so they can cancel and then refund you any overpayment.
__________________________________________________________________________________________ If someone has helped you then please click on the LIKES button in their post. If you need help please provide as much information as you can
Posted by a Superuser, not a Sky employee. Find out more
@Shezlian did you get a letter from Virgin noting that you're thinking of switching to Sky? If so, Virgin should cancel your service with them on the day of the switch.
Yes i did but recently received bill for dec - jan so contacted virgin they said tgey havent received disconnection notice from sky and that until they receive i wont be disconnected
Posted by a Superuser, not a Sky employee. Find out more
Just tell them you want to cancel because if you are not in a contract with them then can must act upon your instructions.
__________________________________________________________________________________________ If someone has helped you then please click on the LIKES button in their post. If you need help please provide as much information as you can
Yes i did but recently received bill for dec - jan so contacted virgin they said tgey havent received disconnection notice from sky and that until they receive i wont be disconnected
As per my previous post there's a chance they won't receive a disconnection notice. As stated by @caesarome give your own notice and don't rely on someone else (not) doing it...
I am just another Sky customer and my views are my own even if you don't like the answers
