New customer, error setting up account

[Yessica_]

Had my account set up by a third party, and i got an email saying something is wrong to contact support 

[Mark39]

This isn't Sky support, I'm afraid, we're a customer Community. Give Sky a call. 

[Exiled-in-HH]

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@Yessica_ wrote:

Had my account set up by a third party, and i got an email saying something is wrong to contact support 

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What sort of account was set up by a third party?

What sort of third party set up the  account?

Are you a UK resident?