Discussion topic: New customer bill confusion
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 30 Jan 2026 03:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
New customer bill confusion
Hello everyone
I'm a new sky customer and my bill came out 28th Jan then today another payment came out one said sky tv the other sky digital. I am confused as to why there is two payments.
the bill I thought would be an amount but will I get charged two separate charges for the tv and broadband? I thought it was the price for both that's what I was under the guise of that the bill for both would be £38 or £42 don't remember.
can anyone let me know if I'm just stupid and wrong and it is two separate charges adding up to the anount or it's one amount for the tv and another for broadband. I'm so confused 😞
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 30 Jan 2026 03:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: New customer bill confusion
@ChanelK Normally Broadband & TV bills are combined together. Can you tell
us which products you have?
Message posted on 30 Jan 2026 04:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: New customer bill confusion
I have the giger fast broadband & tv the little black box
is this what you mean? I'm sorry
Message posted on 30 Jan 2026 04:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: New customer bill confusion
What shows on your bill here:
https://www.sky.com/bill/tv-broadband-talk
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 30 Jan 2026 05:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: New customer bill confusion
Message posted on 30 Jan 2026 05:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: New customer bill confusion
It doesn't show anything about tv for some reason
Message posted on 30 Jan 2026 05:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: New customer bill confusion
Message posted on 30 Jan 2026 05:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: New customer bill confusion
See if this lets you link your TV account to your Sky ID:
https://www.sky.com/help/articles/sky-id-cant-access-all-my-services
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 30 Jan 2026 06:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: New customer bill confusion
@ChanelK I'm a little unsure tbh, it does sound as though it's separate billing for the broadband and stream.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page