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Discussion topic: New customer bill confusion

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This message was authored by: ChanelK

New customer bill confusion

Hello everyone 

I'm a new sky customer and my bill came out 28th Jan then today another payment came out one said sky tv the other sky digital. I am confused as to why there is two payments. 
the bill I thought would be an amount but will I get charged two separate charges for the tv and broadband? I thought it was the price for both that's what I was under the guise of that the bill for both would be £38 or £42 don't remember. 
can anyone let me know if I'm just stupid and wrong and it is two separate charges adding up to the anount or it's one amount for the tv and another for broadband. I'm so confused 😞

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This message was authored by: NickNewark

Re: New customer bill confusion

Posted by a Superuser, not a Sky employee. Find out more

@ChanelK Normally Broadband & TV bills are combined together. Can you tell

us which products you have? 

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This message was authored by: ChanelK

Re: New customer bill confusion

I have the giger fast broadband & tv the little black box 

is this what you mean? I'm sorry 

This message was authored by: caesarome

Re: New customer bill confusion

Posted by a Superuser, not a Sky employee. Find out more

@ChanelK 

What shows on your bill here:

 

https://www.sky.com/bill/tv-broadband-talk

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This message was authored by: ChanelK

Re: New customer bill confusion

Broadband
Detail
Sky WiFi
Sky WiFi Max
Sky Full Fibre Gigafast

Talk Internet Calls
£0.00
Sky Pay As You Talk
£0.00
 
Additional Charges
Detail
Amount
 
Broadband Hardware Delivery Charge
Free Delivery:-£9.95
 
Broadband Admin Fee
FTTP Service Installation
£0.00
FTTP Service Installation
£0.00
Sky Activation Fee
Broadband Activation Fee Discounted:
Sky Activation Fee
 
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This message was authored by: ChanelK

Re: New customer bill confusion

It doesn't show anything about tv for some reason 

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This message was authored by: ChanelK

Re: New customer bill confusion

This message was authored by: caesarome

Re: New customer bill confusion

Posted by a Superuser, not a Sky employee. Find out more

@ChanelK 

See if this lets you link your TV account to your Sky ID:

 

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

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This message was authored by: NickNewark

Re: New customer bill confusion

Posted by a Superuser, not a Sky employee. Find out more

@ChanelK I'm a little unsure tbh, it does sound as though it's separate billing for the broadband and stream.

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