Netflx

[Didee1]

Hi, i have an outstanding bill on my netflix, but i have always had it with sky, i have been in touch with sky and they say i owe nothing, but i can't upgrade anything as it says i owe nothing£6.99 and need to pay it, but i can't find anywhere to pay it 

[caesarome]

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@Didee1 wrote:

Hi, i have an outstanding bill on my netflix, but i have always had it with sky

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@Didee1 

Are you saying the £6.99 charge is on your Sky account or a Netflix one, if Sky do you see it listed under Sky marketplace to pay on your bill ?

[Didee1]

Hi it's on my sky account it tells me i need to pay £6.99, but it is not showing anywhere for me to pay it,  I tried to do an extra payment and it just took the money off my current bill 

[caesarome]

@Didee1 

Do you see anything like this on your bill for Sky Marketplace as it should allow you to make a payment if you do:

https://www.sky.com/help/articles/sky-marketplace-active-subscriptions

If you don't you will have to get in touch with Sky support tomorrow about this.

[Didee1]

Hi,

no it tells me I have no outstanding amounts on my account 

[caesarome]

Then you will have to get in touch with Sky support about this tomorrow.