Hello @Mysteryperson, thanks for taking the time to join our Community and make your first post! 👍🏻
Sorry to see there is some confusion surrounding your Netflix plan which is included with your Sky TV package. I'll send you an invite to a private chat shortly and I can look into this for you.
Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
Thanks, Jason-
