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Message posted on ‎26 Feb 2026 12:35 PM

Netflix

I thought netflix was part of the tv package & why is it £6.49 thru Sky but only £5.99 thru netflix
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This message was authored by: MarkGoldsmith Answer

Message posted on ‎26 Feb 2026 01:12 PM

Re: Netflix

Posted by a Superuser, not a Sky employee. Find out more
@Allisonw1- wrote:
I thought netflix was part of the tv package & why is it £6.49 thru Sky but only £5.99 thru netflix

Some Sky TV packages include the Netflix Standard with Ads plan as part of a subscription, upgrading to the other Netflix tiers will incur an additional upgrade cost. The £6.49 is the cost of upgrading from Standard with Ads, to Standard without Ads.

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Avatar for MarkGoldsmith
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Superuser
This message was authored by: MarkGoldsmith Answer

Message posted on ‎26 Feb 2026 01:12 PM

Re: Netflix

Posted by a Superuser, not a Sky employee. Find out more
@Allisonw1- wrote:
I thought netflix was part of the tv package & why is it £6.49 thru Sky but only £5.99 thru netflix

Some Sky TV packages include the Netflix Standard with Ads plan as part of a subscription, upgrading to the other Netflix tiers will incur an additional upgrade cost. The £6.49 is the cost of upgrading from Standard with Ads, to Standard without Ads.

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
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This message was authored by: Allisonw1-

Message posted on ‎26 Feb 2026 01:36 PM

Re: Netflix

Thanks. I've just changed to standard with ads

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Message posted on ‎05 May 2026 07:58 PM

Re: Netflix

I have just realized I am paying £7+ for Netflix when I believed I'd was part of the package, I contacted customer service and was told It was only ad free that was included however I have an email from October last year saying that the basic plan was being discontinued but not to worry as I would be upgraded to netflix standard and this would be as free this was at no extra cost, customer service denied this 

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