Netflix double charged

[Bradnod]

I already have Netflix included in my package but I’m also paying another subscription for Netflix through sky how do I cancel?

[Brill+Gill]

Hi @Bradnod, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[caesarome]

@Bradnod 

Did you activate it via your Sky account:

https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix

Doing so will tell Netflix that Sky will take over the billing.

Or click on the link at "Already subscribed to Netflix"

https://www.sky.com/tv/apps/netflix