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Discussion topic: Need to dicuss a better deal on Online Chat & keeps going round in circles on virtual assistant!!

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Alli-g
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Need to dicuss a better deal on Online Chat & keeps going round in circles on virtual assistant!!

‎24 Feb 2023 04:00 PM

After going round in circles with Virtual Assistant I need to discuss better deals when contract comes to an end, would prefer Online Chat but will not refer me?  Does Online Chat not exist anymore??

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caesarome
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Re: Need to dicuss a better deal on Online Chat & keeps going round in circles on virtual assist

‎24 Feb 2023 04:02 PM

Posted by a Superuser, not a Sky employee. Find out more

You could try the messaging service here as it isn't just for cancellation requests:

 

https://www.sky.com/help/articles/cancel-sky-tv


So select "Yes I still need help" at the bottom of the page as the options will load after about 5

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