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Discussion topic: Need to change address on account details

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This message was authored by Chloe234 This message was authored by: Chloe234

Need to change address on account details

Hi 

I need to change the address on my account as I no longer live at this address but when trying to do it on the app and the sky mobile website it won't allow me to edit the address, only phone number and name.

 

thanks 

Chloe 🙂

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This message was authored by caesarome This message was authored by: caesarome

Re: Need to change address on account details

Posted by a Superuser, not a Sky employee. Find out more

@Chloe234 

What services do you have from Sky ?

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Chloe234
Topic Author
This message was authored by Chloe234 This message was authored by: Chloe234

Re: Need to change address on account details

@caesarome 

Only sky mobile iPhone and AirPods accessories deal

This message was authored by caesarome This message was authored by: caesarome

Re: Need to change address on account details

Posted by a Superuser, not a Sky employee. Find out more

@Chloe234 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Need to change address on account details

Posted by a Sky employee

Thanks for the invite, we are no longer able to change addresses via our Community Chat. 

@Chloe234 will need to call in to discuss this. 

Thanks

Lisa - Sky Tech Team Expert
This message was authored by caesarome This message was authored by: caesarome

Re: Need to change address on account details

Posted by a Superuser, not a Sky employee. Find out more

Sorry @Chloe234 that must be a recent thing as they have been able to do this previously so 150 from your Sky mobile is the number to call Sky on.

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