Need to change address on account details

[Chloe234]

Hi 

I need to change the address on my account as I no longer live at this address but when trying to do it on the app and the sky mobile website it won't allow me to edit the address, only phone number and name.

thanks 

Chloe 🙂

[caesarome]

@Chloe234 

What services do you have from Sky ?

[Chloe234]

@caesarome 

Only sky mobile iPhone and AirPods accessories deal

[caesarome]

@Chloe234 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for the invite, we are no longer able to change addresses via our Community Chat. 

@Chloe234 will need to call in to discuss this. 

[caesarome]

Sorry @Chloe234 that must be a recent thing as they have been able to do this previously so 150 from your Sky mobile is the number to call Sky on.