Need my tv subscription turned back on

[Big-J]

Can you help turning my subscription back on 

[oldfella]

---

@Big-J wrote:

Can you help turning my subscription back on 

---

Hi @Big-J

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and see if an agent responds
https://www.sky.com/help/home

[PandJ2020]

Why is it 'off'?

[Daniel0210]

---

@Big-J wrote:

Can you help turning my subscription back on 

---

@Big-J 
Are your TV services 'restricted'? If so it’s normally only a missed payment that triggers this. Sky won’t reinstate them until you’ve paid what is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. Any calls to Sky will only prompt you to make your payment.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week as banks are closed.

Once you’ve done all this you’ll be able to call Sky if you need to speak to an agent.