Need a refund

[Jasmine166]

I made a payment towards my bill, another payment from my bank account was taken aswell as the payment i submitted, I need the one payment refunded back to my account ASAP

[caesarome]

@Jasmine166 

As you have discovered there is no need to make such payments so as you have done it can be refunded if you can confirm you see a credit on your account, if you do we can alert Sky's messaging team to your post as they will then contact you via here about this.

[rubyella]

refund 

i made a payment and then a payment was taken out my bank as well as the one i submitted and i need this back asap 

[caesarome]

@rubyella 

As you have discovered there is no need to make such payments so as you have done it can be refunded if you can confirm you see a credit on your account, if you do we can alert Sky's messaging team to your post as they will then contact you via here about this.

[Jasmine166]

Hi yes both payments were made on the 24th of June 

[Daniel0210]

@Jasmine166 

As @caesarome asked can you confirm the extra payment is showing on your Sky account? We need this confirmation before we can escalate it to Sky. 

[Jasmine166]

I can't see an option to attach a screen shot of the evidence but it is showing on my account that I made a payment and another has been taken and that one would go towards my next bill. It is also stating that a scheduled payment was missed? This doesn't make sense 

[Daniel0210]

@Jasmine166 

Sorry, poor wording on my last post. Typing at 5am does that. Does your overpayment show as a crediton your Sky account?

[Jasmine166]

Not a problem, I appreciate your time.. yes it does.. but a payment is still trying to be taken from my account

[caesarome]

@Jasmine166 

Do you see a credit on your account, yes or no ?