NOT A HAPPY CUSTOMER

[John1993]

I expect somebody to ring me within the next 10 minutes. I am not having this. I am refusing to pay a late fee of £10 which you want today to reinstate my thing. You can forget it somebody better call me.

[PandJ2020]

No one is going to call you from a post on a public forum...  We're other customers here.

[Mark39]

@John1993 wee you late in settling your bill, then?

[John1993]

Yes and just so you know I do have an alarm system here but if I have a fall I now can't use it if I need it in the night so you have now put my safety at risk. I am still expecting a phone call from someday, and I do want to speak to someday Not through this

[caesarome]

Just to point out that we are customers here who help each other so you are not talking to Sky. having said that was Sky aware that you had an alarm on your line ?

Do you have a Sky talk landline phone or a mobile with a Sky sim in because if you have either see if you can get through to Sky by calling them on 150.

[Mark39]

@John1993 you mean your services are restricted? That's the automated consequence of not paying your bill on time.

Best thing to do is to pay what Sky say you owe. You'll then be able to contact them to  follow up your complaint about charges.

[GD1]

@John1993  You do ned to read the replies posted, no one is going to call you.

As suggested by @Mark39  if you were late paying your bill service will be restricted.  A late payment fee can be applied as per the T&C's, witholding payment again will lead to service being restricted once more which unfortunately will be a result of your own actions.

Non payment of bills are dealt with equally with every customer,and that will always end in service restrictions.