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Discussion topic: My sky stream bill

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This message was authored by: Brian002

Message posted on ‎06 Sep 2024 07:38 PM

My sky stream bill

Hi I had uhd and Dolby Atmos on my sky glass TV and I removed it it should have been until the 30th of August 2024 but I removed it on the 28th of August 2024 and I'm still being charged for it my bill should be £60 but I'm being charged £65.15

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎06 Sep 2024 07:52 PM

Re: My sky stream bill

Posted by a Superuser, not a Sky employee. Find out more

The billing you are seeing would have been created before those had been removed from your account as our bills are created 14 days earlier. Now that they have been removed on your next bill you should see a credit for the overpayment so do you see this on next months bill ?

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This message was authored by: GD1

Message posted on ‎06 Sep 2024 09:09 PM

Re: My sky stream bill

Posted by a Superuser, not a Sky employee. Find out more

@Brian002  Your duplicte thread you created has been removed as you asked the same questuion onthis thread and received a reply.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Brian002

Message posted on ‎07 Sep 2024 02:16 AM

Re: My sky stream bill is

The uhd and Dolby Atmos was free for two months I can't understand why I have been charged for it

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This message was authored by: caesarome

Message posted on ‎07 Sep 2024 05:38 AM

Re: My sky stream bill is

Posted by a Superuser, not a Sky employee. Find out more

If they were free for two months then from month three they would be chargeable so what do your future bills show ?

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This message was authored by: Brian002

Message posted on ‎07 Sep 2024 07:43 AM

Re: My sky stream bill

Hi thank you for your reply my sky bill should be £60 but it's saying £65.81

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Message posted on ‎07 Sep 2024 07:46 AM

Re: My sky stream bill

Posted by a Superuser, not a Sky employee. Find out more
@Brian002 wrote:

Hi thank you for your reply my sky bill should be £60 but it's saying £65.81

That looks like a part payment. Is the following months bill a little higher again? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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