My sky app not working and cant roll my mobile data

[Christina28]

Hi

New Samsung phone, software and sky app up to date. This has not been working for over 2 years!!! I now can't get into my mobile account at all to roll data on to my account. Can't wait for my contract to finish so I can go somewhere else.

[caesarome]

@Christina28 

When you try to go into your account on the app what is happening and also over the last two years when you try to access the piggybank again what is happening ?

[Christina28]

2 step verification then I enter my postcode and im denied. I used to be able to get in through sky.com but that's now the same.

[caesarome]

So you enter the code for 2 step verification then you are met with an access denied message, is this correct, if so are you using a VPN or if on an iphone the private relay function ?