0

Discussion topic: My sky account

Reply
This message was authored by Nicki721 This message was authored by: Nicki721

My sky account

Can I get help with my sky account being a low income family eg universal credit?

Reply

All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: My sky account

Posted by a Superuser, not a Sky employee. Find out more

@Nicki721 

Only for Broadband not TV.


This link explains the process if you’re eligible for Sky Broadband Basics.
https://www.sky.com/help/articles/sky-social-tariff

The Sky account holder
needs to be claiming Universal Credit, Pension Credit, Income Support, Income based Jobseekers Allowance or Income based Employment Support Allowance. These are the only qualifying benefits and in order for Sky to carry out checks with DWP they will need your NI number. The social tariff is for Sky Broadband Superfast 35 with an average download speed of 36Mb/s and the Sky Talk Pay As You Go tariff (ie: all calls are chargeable). It does not offer a discounted Sky Talk plan.
Broadband Basics is only available to customers who already have Sky Broadband and to add the Sky Mobile offer, you’ll need to be taking Sky Broadband Basics, and:
a) Already have Sky Mobile and a 3GB data plan.
b) Or you can add a new 3GB data plan with Sky Mobile.

If you are eligible you’ll need to call Sky to join. There is no equivalent offer for TV. The social tariff now lasts for 24 months and then reverts to the full cost but if you’re still eligible you will then need to re-apply.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome

Re: My sky account

Posted by a Superuser, not a Sky employee. Find out more

@Nicki721 

You could call Sky to see if they will offer you a discount if you don't having anything on your account at present. If you don't and you are offering something the chances are it will come with a new 24 month contract.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 50 minutes

New Discussion