My first bill Direct debit not taken

[Marek5]

My first bill direct debit was due on 20th September, I had money in my account so it couldn't have failed.

Today it was showing as "Overdue" so I paid it on my card.

How do I make sure that payment will be taken next time, I wouldn't want to be charged late payment fees, despite habing DD in place.

[MightyQuinn]

Hi @Marek5   Have you contacted your bank to see why he DD was not taken?

[Marek5]

No, I had no notification from bank that payment was requested. I'm with Natwes and at the point of first request, they send me notification. So in such case I don't think Sky ever attempted to take the direct debit.

[MightyQuinn · Accepted solution]

Hi @Marek5   Can you at least see the DD has been set up in your bank account? I suspect that you will have to contact Sky to resolve this.