0

Discussion topic: My broardband has nearly doubled in price,I’m a pensioner and can’t afford this,I want to speak !

Reply
This message was authored by: Phyllis+Ross

My broardband has nearly doubled in price,I’m a pensioner and can’t afford this,I want to speak !

I need help with my broardband,its doubled in price,I'm a pensioner and want to speak to somebody about this,I can't afford it!

Reply

All Replies

This message was authored by: Daniel0210

Re: My broardband has nearly doubled in price,I’m a pensioner and can’t afford this,I want to speak

Posted by a Superuser, not a Sky employee. Find out more

@Phyllis+Ross 
Sky will have told you the date any discount was ending when you took it out so if it has ended you’ll be paying the full undiscounted price. Perhaps compare a previous bill to your latest bill and see where the amounts differ
www.sky.com/bill.

If your discounts have ended the best new discounts are normally acquired by calling Sky and negotiating or potentially amending your package which will now require a 24 month minimum term contract. Remember Sky are not obliged to offer you another discount, and recent posts on here indicate that significant discounts are now harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by: martswain

Re: My broardband has nearly doubled in price,I’m a pensioner and can’t afford this,I want to speak

Being a pensioner has no advantage when negotiating with Sky.

You'll just have to bite the bullet, pick up the phone and haggle.

 

Before you do that, get an idea of what they are offering new customers for the same package and see how close you can get to that.

Reply