My broadband is restricted

[Rebeccalystergree]

I need to get reinstated. I have previously message to say I can't pay the outstanding bill until the 11th of june

[Daniel0210]

@Rebeccalystergree 
Services won’t be reinstated until the arrears Sky believe you owe have been paid and you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay.

Restrictions are applied automatically and can’t be overridden by agents. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

If your payment is 2+ weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (Sky Mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Also see these links offering support:
https://www.sky.com/help/your-account/cost-of-living/articles/cost-of-living-support
and
https://www.sky.com/help/articles/support-with-financial-difficulty

[Mark39]

@Rebeccalystergree why would Sky reinstate your service when you haven't paid your bill?

[Sharcuk]

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@Rebeccalystergree wrote:
I need to get reinstated. I have previously message to say I can't pay the outstanding bill until the 11th of june

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You'll get reinstated once you've paid your bill.

[Tommy2]

if you're having financial difficulty paying the bill then please call Sky customer services and let them know, you can sometimes set up a payment plan. 

[Daniel0210]

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@Tommy2 wrote:

if you're having financial difficulty paying the bill then please call Sky customer services and let them know,

Unfortunately as the OPs services are already restricted any calls to Sky will only prompt them to pay what they owe. The calls won't get as far as an agent.

you can sometimes set up a payment plan. 

Sky don't allow payment plans on overdue live accounts. 

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