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Discussion topic: My broadband has increased in since full fibre installed. i was told it would remain the same

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Avatar for terry.hardy
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This message was authored by: terry.hardy

Message posted on ‎07 Dec 2024 10:59 AM

My broadband has increased in since full fibre installed. i was told it would remain the same

Cost has risen by £15.

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Avatar for Mark39
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This message was authored by: Mark39

Message posted on ‎07 Dec 2024 11:06 AM

Re: My broadband has increased in since full fibre installed. i was told it would remain the same

Posted by a Superuser, not a Sky employee. Find out more

Welcome to this customer Community @terry.hardy 🙂

We can't help with this, I'm afraid, so it would be best to give Sky a call.

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Avatar for lettice
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This message was authored by: lettice

Message posted on ‎07 Dec 2024 11:24 AM

Re: My broadband has increased in since full fibre installed. i was told it would remain the same

Posted by a Superuser, not a Sky employee. Find out more

As above, you will need to give Sky a call for this.

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home
Scroll down and click on ‘Need more help’ and it provides a 0333 number.
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. A some of the quieter times to ring are early morning or late evening.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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