My broad band billing

[Albathish]

Hello,

Today Sky broadband has took £54.55 which is a lot because they used to take £39. Also I have changed the WiFi to a stronger WiFi with a deal which is £39 a month but the WiFi is still slow and weak. Hopefully you fix the issue as fast as possible.

[Daniel0210]

@Albathish 
You aren’t contacting Sky Customer Services here. This is predominantly a customer led discussion forum where Sky customers are available to help other customers.

Does that bill cover more than the normal month? Do future bills show the amount you agreed?

[Louise5388]

Hello

so I'd like to set up a promise to pay for the bill of this month that bounced yesterday 

I can pay it next Wednesday which is the 15th?. 

thanks again 

[PandJ2020]

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@Louise5388 wrote:

so I'd like to set up a promise to pay for the bill of this month that bounced yesterday 

I can pay it next Wednesday which is the 15th?. 

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Sky don't offer 'promise to pay'.

If it was a DD that bounced then they will retry after 10 days before charging you late payment fees and restrictions.

If you make a manual pymwnt payment in the interim then that will count against next month's bills and they will still attempt the recollection.