My bill

[Lora811]

My bill has always on £63 im on the benefit one y has it been taking £73 this month

[Mark39]

@Lora811 what does your online bill show the extra £10 to be for? As we're customers here, we can't see your bills.

[Daniel0210]

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@Lora811 wrote:
im on the benefit one

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@Lora811 

Do you mean you are on the Social Tariff for Broadband?

The broadband part of the social tariff only lasts for 24 months and then reverts to the full cost but if you’re still eligible you will then need to re-apply.