My bill was paid on the 4th june and you switch me of why

[Carrenamaclean]

My bill was paid the 4th of June so why have you switch me of 

[Fothergill1]

Hi @Carrenamaclean sorry to hear of your problem, however this is a user/customer forum so you are not talking to Sky.  You will need to call Sky to get your problem resolved.

If Sky is your mobile provider you can phone them by  dialling 150. If it is not your provider follow this link https://www.sky.com/help/home and scroll down to need more help, click on this and you will see an 0333 phone number to use to call Sky. Unfortunately I cannot include the actual phone number as the forum filters will block it.

To get past the chatbot just stay silent when it asks you questions and it will eventually put you through to the Customer Services team.

[Stephen+Mourton]

@Carrenamaclean  Sorry but this is a forum for Sky users where we try and help each other out with problems, but this is something you need to ring Sky about.

[Mark39]

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@Carrenamaclean wrote:

My bill was paid the 4th of June so why have you switch me of 

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When was your payment due?

[MarkGoldsmith]

When you paid your bill did you reset up up your card details or debit debit on your Sky account. You need to do this after service restrictions due to overdue bills as the previous payment method would have been removed from your account.

[GD1]

@Carrenamaclean  I have removed your duplicate thread that is asking the same question, a new thread isn't required as you've received responses to your query in this thread.

[caesarome]

@Carrenamaclean 

Do you see a credit on your account ?

Do you have a direct debit or card payment setup on your account ?