Discussion topic: My bill was paid on 19th but I got an email today saying it wasn’t

This message was authored by: Mich197 · ‎24 Nov 2023

My bill was paid on the 19th and is showing as paid on both my statement and on the sky mobile online. However I got an email today (24th) saying it hasn't been paid.

This message was authored by: Daniel0210 · ‎24 Nov 2023

@Mich197

Are you sure the email is from Sky?

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: MarkGoldsmith · ‎24 Nov 2023

What's the email address the email has been sent from? That should help identify if it is legitimate from Sky

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.

If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: Mich197 · ‎24 Nov 2023

The emails from sky@ notifications.contact.sky. I'm not sure it's from Sky so I tried to confirm it with customer service but kept getting pointed here. I need to speak to a person but there aren't any contact details so I can't confirm one way or another.

This message was authored by: GD1 · ‎24 Nov 2023

@Mich197 Is the email asking you to follow a link to pay?

How was the payment made?

Is there a direct debit setup?

Has the payment actually been taken from your bank? have you checked?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Discussion topic: My bill was paid on 19th but I got an email today saying it wasn’t

My bill was paid on 19th but I got an email today saying it wasn’t

All Replies

Re: My bill was paid on 19th but I got an email today saying it wasn’t

Re: My bill was paid on 19th but I got an email today saying it wasn’t

Re: My bill was paid on 19th but I got an email today saying it wasn’t

Re: My bill was paid on 19th but I got an email today saying it wasn’t

Was this discussion not helpful?

Search Sky Community

Start a new discussion