My account has increased and I haven’t been informed why? Has anyone else had the same ?

[Janealison]

My bill has suddenly increased and I haven't been told why ? Has anyone else had the same ? I cannot get through to Sky as usual 

[Daniel0210 · Accepted solution]

@Janealison 
A discounted deal may have recently expired or be ending very soon. You would have been told the date the discount was ending when you originally took it out. If you haven’t already you should compare a previous bill to your latest bill and see where the amounts differ.
If your discount has ended you will need to contact Sky to try to negotiate a new deal which will require another minimum term contract. Sky are not obliged to offer you another discount but if you’re offered something acceptable you need to agree to it there and then because if you decide to think about it the offer may no longer be available.

You can either call Sky or use the following link
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

This might also help to explain
https://www.sky.com/help/articles/been-overcharged

[GLen0213]

Same here! No warning just taken £30 more from my account. No deal had expired it was a 'price increse' that I wasnt told about and a charge for an engineer that they insisted come out - very angry and cannot get through to sky as usual. 

[Mark39]

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@GLen0213 wrote:

No deal had expired it was a 'price increse' that I wasnt told about.. 

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No general price increase at this time of year.

[Daniel0210]

@GLen0213 

Price increases are annually and are in April in the UK. Sounds like your deal was perhaps reduced for a set period only (maybe 3 months or similar) and has now reverted to full price? 

[GLen0213]

Chat bot send you to forum. Forum helps with a phone number. You call and wait 40 mins for an answere, then get put on hold an additional 20 mins? 

How is this legal customer service?

[GD1]

@GLen0213  Did you follow the link provided in @Daniel0210  post in this thread?

[Daniel0210]

@GLen0213 

What issue did Sky insist on sending an engineer out for that has resulted in the charge?

[Sudell+House]

I'm the same was offered six months free cinema due to a technical problem that I called about which I was really pleased with.  However just logged in my account and they are charging me for the cinema package and additional £19 per month with no credit applied.  40 mins to get through.  Your advisor has scammed me telling me that he was adding something complimentary for a failure in service.  Now I have to waste my time on hold getting through.  So wish I never believed this guy.  😤😠😡

[Donna17]

Why have i been charged 3 times for my broadband i am not paying what you asked me to pay.

[caesarome]

@Donna17 

As customers here we will try and work out what has happened if you can provide some more informtion.

Are you new to Sky ?

What ate the billing dates for these bills ?