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Discussion topic: My Sky app not working - postcode

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This message was authored by: Jimbo1

My Sky app not working - postcode

Hi,

the MySky app won't let me get past the find your account postcode checker page. It just greys out and stops working. It's never worked for me - called Sky a fair few times and no one can help. Everything is on latest version.

 

it means I can't see my account 

ta

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This message was authored by: caesarome

Re: My Sky app not working - postcode

Posted by a Superuser, not a Sky employee. Find out more

Have you made sure that there is no space or character either at the start or at the end of your postcode ?

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This message was authored by: Jimbo1

Re: My Sky app not working - postcode

Yes I have 

This message was authored by: caesarome

Re: My Sky app not working - postcode

Posted by a Superuser, not a Sky employee. Find out more

Have you emailed the apps team about this - apps@sky.uk

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This message was authored by: Jimbo1

Re: My Sky app not working - postcode

Thanks I will do 

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This message was authored by: Jimbo1

Re: My Sky app not working - postcode

Hi - no one on the phone at Sky can seem to sort this problem. Any ideas?

This message was authored by: caesarome

Re: My Sky app not working - postcode

Posted by a Superuser, not a Sky employee. Find out more

Did the apps team reply to your email and if so what did they say ?

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This message was authored by: Jimbo1

Re: My Sky app not working - postcode

They phoned and said it was an unresolvable problem.

 

This message was authored by: PandJ2020

Re: My Sky app not working - postcode

Posted by a Superuser, not a Sky employee. Find out more

@Jimbo1 wrote:

They phoned and said it was an unresolvable problem.

 


The mind boggles.

I am just another Sky customer and my views are my own even if you don't like the answers
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