Multiscreen reinstated

[Jackrann]

I recently renewed my sky tv but I cancelled my Sky Q mini box in error. I realised my mistake and quickly got it reinstated. However I am now being asked to return the mini box as I have cancelled it. I have spoken to 3 different people at Sky about this and I am getting nowhere. It states on my Sky app that I have the box as part of my new contract and I am paying for it each month. Now I have had a text saying it's to be returned. I really don't know what to do now?

[Greenfingers001]

Hi there Jackrann , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147