Mr hu noticed

[Meixia1]

I just want to change my ID,why i can't do this?Does anyone know about my bill?why still i need pay too much, I was receiving the discount payment is £23 months at 23-01 -2026.

[Daniel0210]

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@Meixia1 wrote:

I just want to change my ID,why i can't do this?Does anyone know about my bill?why still i need pay too much, I was receiving the discount payment is £23 months at 23-01 -2026.

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@Meixia1 

Your thread title and post are difficult to understand. As customers like you we can't see the bills. When did you negotiate this amount of £23 a month? Could that discount have expired? Have you factored in the April price increas for TV and broadband/landline phone subscriptions? 

[caesarome]

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@Meixia1 wrote:

I just want to change my ID,why i can't do this?

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You can't change your main ID.

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@Meixia1 wrote:

Does anyone know about my bill?why still i need pay too much, I was receiving the discount payment is £23 months at 23-01 -2026.

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What does your latest and previous bills show so does it show that the discount has ended, you can view your bill via the MySky app.