Move from Sky Stream to Sky Q

[ChrisstreamQ]

Can anynone help me please.

I have moved from SkyStream to SkyQ and since then I cannot access my account services for SkyQ.  I can login using my current email address but it is still showing my old Sky Stream account details and I cannot see anything to do with my SkyQ account.

I also cannot access the Sky Go App and it states I need to upgrade!

Boxsets were not working although I had the SkySignature package which includes boxsets.  Mike in their technical department has helpded resolve the Boxset issue and talked me through activiating the SkyGo service via the SkyQ box. Boxsets are now working but SkyGo app is not it states I need to upgrade.

The main issue here is they still have my SkyStream account details registered against my SkyID and it needs to be registered against my SkyQ account.

Thanks

Chris

[caesarome]

@ChrisstreamQ 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @ChrisstreamQ  an invite to chat.

[ChrisstreamQ]

Thanks Lisa - I am not sure how I see the invite to chat

[Mark39]

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@ChrisstreamQ wrote:

Thanks Lisa - I am not sure how I see the invite to chat

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See the link in @caesarome's post for how it works and what to look for.

[Lisa-P1987]

Update - spoken to @ChrisstreamQ  and after a few checks, we found they had to call in to talk to our specialist Sky ID team.