More time to pay

[Nadia93]

I have been on mat leave and mat pay has finished, I'm just living off universal credit now so I won't be able to pay until 6th November as that's when I get my allowence until I go back to work in January 

[Annie+UK]

This forum is primarily customer-to-customer help, you're not talking to Sky support

[Mark39]

@Nadia93 how late is your bill payment? Sky may cancel your service if it's more than 56 days overdue.

[Daniel0210]

@Nadia93 
This is the billing process for everyone …

🔴 If you usually pay by Direct Debit and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (warning: any manual payment made in this period will usually only go as a credit towards the following months bill leaving this months unpaid).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

🔴 If you usually pay by Continuous Card and the full payment fails on the normal payment date Sky will send a text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it (even if you’re told otherwise on the phone). Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

These links may also provide some useful advice …

🔹 https://www.sky.com/help/articles/cost-of-living-support

🔹 https://www.sky.com/help/articles/support-with-financial-difficulty

🔹 https://www.sky.com/help/articles/missed-payments-sky-glass