Mobile bill

[Kayner]

My sky bill is higher than usual and has been cut off due to me not paying it as I can't get through to anyone to resolve the issue 

[caesarome]

@Kayner 

Have you investigated why it is higher than usual, the usual reason being a discount on a sim has finished hence the increase. You can view your bill via the MySky app or online here:

https://www.sky.com/mobile-bill

You might still be able to call Sky on 150 but the system might insist on you paying this bill first.

[Daniel0210]

@Kayner 
Sky won’t reinstate services until you’ve paid what they believe you owe (regardless of any individual circumstances) and you’ve also set up a new continuous payment method.

Until you’ve done this any calls to Sky will only prompt you to make a full payment.

If your payment is two or more weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears). If this is part of a credit agreement purchase (mobile or Sky Glass for example) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment .

Restrictions of services are automatic and are only applied due to a missed payment/s. Skys agents can’t override the process even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

[GD1]

@Kayner  You can check your bills online to see what the extra is for, have you tried this?