Mobile bill in credit

[nicaloons]

I want a refund of credit on my mobike bill as we have switched from sky. Any idea how to do it online? Don't want to call and be left on hold. The chatbot is useless

[Mark39]

It should be refunded automatically within 6 weeks or so - providing you haven't cancelled your direct debit or card payment.

[caesarome]

@nicaloons 

To help speed the refund process up I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

This isn't a live chat so replies may not be instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @nicaloons.