Mobile account not accessible

[Barryv22]

Hi guys recently had a strange issue with my mobile account. I have a tablet with a small data tariff. I was told that could upgrade the tariff to unlimited fir £10 per month as I was a Diamond VIP member. I tried to do this but I couldn't get access to the deal because I wasn't the main sky account holder, this was my wife. Long story short Sky provided me with another sim that was in my wife's name. This was placed in the tablet and everything is fine. EXCEPT for the fact I cant access the mobile account as its in my wife's name and she hasn't got a logon. Everything has been set up for me to access the main account even though it's in my wife's name. The original mobile account is still active but it doesn't have a number assigned to it or no data tariff assigned. Cant read anything in the inbox associated with the account even though it's receiving emails regarding the new account. Something somewhere is completely screwed and talking to sky doesn't seem to move this forward so any suggestions on how I can resolve this would be appreciated .

[caesarome]

@Barryv22 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[LJB-C]

Thanks for escalating this @caesarome. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.