@Paul935
Sorry about your loss.
You are not actually talking to Sky here as this is a community where customers help each other but we can say for sure that this will apply:
if the bill isn't paid your services will be restricted until they are and if this happens to get them restored you would need to pay the bill in full and the next one if you were 2 weeks late or more in paying it. You would also need to setup a payment method on your account before your services would be restored.
If you pay by a direct debit and this fails Sky will try again 10 days later and it is only if the payment fails in this second attempt could your services be restricted so should this happen you will need to pay what you owe in full and setup your payment method before your services will be restored.
If you do pay by direct debit then you do not need to make any manual payment as this will not stop Sky from trying again after these 10 days.
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