Missed calls

[Nm20]

I have missed a few calls from sky in the last few days as I can't answer my phone while at work and can't find a phone number to call them back on.

[Daniel0210]

@Nm20 

Are you sure it was really Sky and not scammers? Are you expecting a call from Sky? 

[Nm20]

When I try and call the number back it says it is from sky and they will call back but I can't answer calls at work. I am expecting contact from them as currently trying to set up broadband with them

[Daniel0210]

@Nm20 
These are the current methods for contacting Sky. Some contact methods will be more appropriate than others depending on the issue you have.

🟡 📞 Call Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you already have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟡online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟡Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟡Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

⚪️Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of any link is showing the correct flag and change if required. The Sky Ireland phone lines have different operating hours to the UK and are closed over a weekend.

[TimmyBGood]

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@Nm20 wrote:

I am expecting contact from them as currently trying to set up broadband with them

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That usually doesn't involve an outbound call from Sky though, and scammers benefit greatly from their victims making a mistaken coincidental connection to an actual issue.

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@Nm20 wrote:

When I try and call the number back it says it is from sky and they will call back but I can't answer calls at work. 

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Scam operations also have easy access to Automatic Voice Recognition and other technology platforms: sometimes their kit is more advanced than the legitimate companies they are pretending to be.