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Discussion topic: Missed a payment and they try to charge me twice

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This message was authored by: cxgeorgee

Missed a payment and they try to charge me twice

Hello.So I got a mobile bill going on and somehow I missed a payment that I paid 2 days later using another bank account because the main one that I've done the payments since the start of the contract was not working for like 1 week so I couldn't make the payment.I've ended up paying with my other bank account and since I've gained my access back to the first bank,they are still trying to get the money for the ''late payment''.Anyone have any ideas or advices?Thank you!

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This message was authored by: PandJ2020

Re: Missed a payment and they try to charge me twice

Posted by a Superuser, not a Sky employee. Find out more

Yes, failed payments are retried automatically after 10 days.

 

The manual payment you've made is for next month's bill.

I am just another Sky customer and my views are my own even if you don't like the answers
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