Missed Marketplace Paymets

[mheath182]

 

Hi. 
Has anyone ever solved the issue with missed Marktplace payments for app subscriptions? I currently have 2 missed payments for Paramount+, with the status being REVERSED. Sky tell me it's a Paramount problem. Paramount tell me it's a Sky problem. The bank says they don't even show record of anyone even attempting to take the £7.99. 

[caesarome]

@mheath182 

There is something mentioned here about chargebacks:

https://www.sky.com/help/articles/sky-marketplace-chargeback

It also says you will need to contact them to make the payment.

[mheath182]

I have contacted them. Been bounced around for 90mins with someone telling me 4hrs ago they'd call me straight back. 

[mheath182]

This isn't a charge back issue either. I am not disputing the payment. Sky are failing to take it. 

[caesarome]

The only thing we can say is that as the billing is done by Sky they should not be telling you to go to Paramount.

Sadly some advisers don't seem to be very well trained on this so all I can suggest it to keep try and to quote what it says on that article about making a payment.

[mheath182]

There's plenty of unresolved threads on here saying the same thing. Sky don't seem interested in taking payment. Just putting people's account on restriction. 

[CSH123456]

We got passed through to Marketplace yesterday, still couldn't pay outstanding bill of £12 but they said they would escalate it and put it on the normal Sky bill, we will see...

They did manage to cancel my sub of £3 though which I couldn't do online because of the outstanding bill.

I also got £10 a month discount on my usual multiroom bill because I was VIP so that was worth the call and will pay for my Paramount without ads with a different provider as I can't get in the free Sky one, 

Will report back if it gets paid.

[Sarahb3006]

My Dad is having the same issue, we phoned the number and spoke to someone but she couldn't find any evidence of the money owed. She sent us to Paramount but they of course said it was a sky issue.

I have now put a complaint into Sky as its ridiculous that something so simple is impossible to fix

[MightyQuinn]

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@Sarahb3006 wrote:

My Dad is having the same issue, we phoned the number and spoke to someone but she couldn't find any evidence of the money owed. She sent us to Paramount but they of course said it was a sky issue.

I have now put a complaint into Sky as its ridiculous that something so simple is impossible to fix

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Hi @Sarahb3006   Just checking that it doesn't show "make a payment" under Marketplace https://www.sky.com/bill

[Sarahb3006]

It just said that he owes £9 and to phone an 0330 number to pay. We tried that and the lady said she couldn't see any money owing on his account

[Sarahb3006]

No, we can view subscriptions,  payment history and change payment method but nothing else

[caesarome]

@Sarahb3006 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Jason-]

Good Evening @caesarome thanks for making us aware of this issue. We'll drop @Sarahb3006 an invite now and we can look into this 👍🏻

Thanks, Jason-

[pauljames61]

Having same issue but no where to be able to pay outstanding balance I paid an outstanding balance but after that payment I got another 2months charges appear even with my debit card showing to take payments

[caesarome]

@pauljames61 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.