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Discussion topic: Mis sold

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This message was authored by: SC73

Mis sold

March I said I want to finish my contract sky asked why I said price as I only want broadband let us have a look they said and gave me a wonderful price I assumed wrongly as I had asked that this would be fixed for my contract yes apart from maybe 3£ increase in April fine I said didn't check the paperwork now I have had to date a 50% increase due to certain items reaching their end of promotion two times I have spoken with them and two times both have said sorry we will fix it, today I was told it was what it was no change. Is it possible for me to remove the booster package from the contract 10 £ per month this would help incredibly but can't figure out how to do chat box didn't help and sent me here, in a contract now for 24 months and out of my 30 day cool down, help.

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This message was authored by: DaveDrizen

Re: Mis sold


@SC73 wrote:

March I said I want to finish my contract sky asked why I said price as I only want broadband let us have a look they said and gave me a wonderful price I assumed wrongly as I had asked that this would be fixed for my contract yes apart from maybe 3£ increase in April fine I said didn't check the paperwork now I have had to date a 50% increase due to certain items reaching their end of promotion two times I have spoken with them and two times both have said sorry we will fix it, today I was told it was what it was no change. Is it possible for me to remove the booster package from the contract 10 £ per month this would help incredibly but can't figure out how to do chat box didn't help and sent me here, in a contract now for 24 months and out of my 30 day cool down, help.


If your minimum term is for 24 minimum term term but the look of it  only some of the the discounts is for only for part of that minimum term. Unless the booster package is not part of of that minimum term but on on monthly rolling contract you could cancel that giving 31days notice. However if the booster package is still part of the 24 month minimum term which from what you say in you post is probably the case, unfortunately you will will not probably normally be able to cancel that untill the end of your minimum term. And if Sky did allow you to cancel it will probably be with a termination fee equivalent to the amount you would paid from date of cancellation to end of minimum term date. The only other hope you have is in April next year when you get notice of annual price increases you will probably have the option then of canceling your broadband without a termination fee  by cancling within 30 days of receiving increase notification.

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