Message received re return of equipment

[Davidmalyan]

I've received this message but have returned all equipment 

"Hi, you must return the Sky equipment to avoid paying a Non Return Charge. For more information on how to return visit sky.com/returns or call 03337 594 837"

I tried to talk to a human but got shunted off to you

whst are you on about ? 

[SlenderRobert]

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@Davidmalyan wrote:

I've received this message but have returned all equipment 

"Hi, you must return the Sky equipment to avoid paying a Non Return Charge. For more information on how to return visit sky.com/returns or call 03337 594 837"

I tried to talk to a human but got shunted off to you

whst are you on about ? 

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Sky's hardware returns systems via Unipart have been broken for several years. It seems that most customers who legitimately return equipment get threatened with these charges. It's frankly ridiculous really.

You need to ring Sky back or wait for someone to escalate your post to a Sky employee on here. Do you still have a proof of posting or tracking number from when you made your return?

[Davidmalyan]

Proof of posting is at home 

[SlenderRobert]

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@Davidmalyan wrote:

Proof of posting is at home 

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Great. That's all you need to stop them hassling you. 

[Davidmalyan]

Just another waste of time and effort on customers part as Sky want your money but not to provide customers with help

I only had to return items as Sky made me cancel contract on property I was leaving snd ex had to set up new account 

real solution would have been to tfr account of some 20 years from one name to another , but they'd rather make me return boxes snd send her new , with my 20 year loyalty also getting dumped 

To have to now sort out more chit is just a pain 

PLEASE   ESCALATE 

[SlenderRobert]

@Davidmalyan 

I sympathise. Things like this drive me mad too. I would escalate if I could... but I'm not allowed. 

[GD1]

@Davidmalyan  To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Davidmalyan]

Not got it 

[caesarome]

The chat bubble should be at the bottom of this page so if you don't see it @Davidmalyan then try an alternative web browser.

[Addie15]

Update-We are closing this session now after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.