Manually process a refund, charged for broadband despite cancelling

[Ollie38]

Hi,

I cancelled broadband and tv, and have sent back equipment. I have been charged £46 for broadband this month and it is showing as credit for next months bill, is there anyway to get this credit back? I'm not sure what I have been charged for.

many thanks 

Ollie 

[Daniel0210]

@Ollie38 
Your post has been escalated to Sky and the Messaging Team should contact you later today.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Ollie38]

Thank you 

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Ollie38 an invite to chat.

[Ollie38]

Is it possible to get this refunded now? Thanks 

[Daniel0210]

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@Ollie38 wrote:

Is it possible to get this refunded now? Thanks 

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@Ollie38 

What was the outcome of the chat invite at the end of May? 

[Ollie38]

They said to re ask on here after 12 days! I couldn't find the chat but it was something along those lines.

thanks 

[Daniel0210]

@Ollie38 

Okay. To see if they can help you I've re-escalated your issue to Sky. The process is as before. 

[Ollie38]

Thank you 

[Greenfingers001]

Thanks for escalating this. We’ve sent @Ollie38 another invite to chat.

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Ollie38]

Could I re open this chat please. Still after my refund from broadband. Many thanks Ollie 

[Daniel0210]

@Ollie38 
I’ll re-escalate your post to Sky when it’s more than the obligatory ten minutes old and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Daniel0210]

@Ollie38 

Re-escalated again. 

[Lisa-P1987]

Thanks for escalating this. We’ve sent Ollie38  an invite to chat.