Lost sky max hub

[Maxhub]

I received a replacement sky max hub as the one I had was faulty. As it wasn't working I threw the old one away not realising it had to be returned to you.. can you advise what I need to do.

[Mark39]

@Maxhub welcome to this customer Community 🙂 

It's unlikely that Sky will respond to your post here, as your Community ID isn't linked to your Sky account.

I'd give Sky a call and explain what has happened. There may be a 'non-return' charge to pay, though if it was faulty, Sky might waive it.

[Daniel0210]

@Maxhub 

See this link

https://www.sky.com/help/articles/charges-for-not-returning-sky-q-equipment 

What you'll be charged

The charge depends on what equipment you haven’t returned to us.

Sky Q:

• Sky Q 1TB box - up to £117
• Sky Q 2TB box - up to £135
• Sky Q Mini box - up to £52

Sky Broadband:

• Sky Gigafast+ Hub - up to £112
• Sky Max Hub - up to £75
• Sky Broadband Hub - up to £53
• Sky Max Pod - up to £58
• Sky Broadband Booster - up to £33