How to get in contact with Sky?

[Lesleynm]

How hard is it to speak to someone 😭

Moderator Actions: Retitled to better reflect request

[Daniel0210 · Accepted solution]

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@Lesleynm wrote:
How hard is it to speak to someone 😭

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@Lesleynm 

Is your issue something we can help with?

If you do end up needing to contact Sky these are the current methods available. Some methods will be more appropriate than others depending on the issue you have.

🔵 📞 Call Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

[If your Sky services are restricted due to a missed payment, calling will only result in a request to pay].

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🔵online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🔵Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🔵Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🔹Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of any link is showing the correct flag and change if required. The Sky Ireland phone lines have different operating hours to the UK and are closed over a weekend.

[Michael372]

Very hard two spoke two sky 

[Daniel0210]

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@Michael372 wrote:

Very hard two spoke two sky 

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Hi @Michael372 

You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is predominantly made up of Sky customers helping other Sky customers.

Can we help,with the issue you have? 

If not, these are the current methods available for contacting Sky. Depending on the reason for making contact some will be more appropriate than others.

🟢📞 Call Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you’re a Sky Broadband customer. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

[If your Sky services are restricted due to a missed payment, calling will only result in a request to pay].

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟢online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟢Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟢Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

♦️Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of any link is showing the correct flag and change if required. The Sky Ireland phone lines have different operating hours to the UK and are closed over a weekend.

[Toni1978]

Am just wondering how much it would cost to add on tnt sports on our plan please 

[caesarome]

@Toni1978 

This isn't a live chat as this is where customers help each other so the prices are shown when you upgrade here:

https://www.sky.com/help/articles/tnt-sports

[Jenitta]

When i make an order i forgot to add my door number 

[caesarome]

@Jenitta 

As this isn't a live chat as you can see you will need to call Sky about this.

[Daniel0210]

@Jenitta 

Despite the poor choice of thread title this is not a live chat route to Sky. 

You need to call Sky about your order. 

[Daniel0210]

@Jenitta 

Thread title has now been changed.