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Message posted on ‎10 Aug 2025 08:17 PM

List VIO membership years

I recently renewed my Sky contract and as a result I went from being a Platinum VIP member to Silver?? I have phoned and logged my issue and it is now a couple of months and nothing has been done to correct it???

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This message was authored by: Daniel0210 Answer

Message posted on ‎10 Aug 2025 08:20 PM - last edited: ‎10 Aug 2025 08:26 PM

Re: List VIO membership years

Posted by a Superuser, not a Sky employee. Find out more

@DRS10 

This has come up before when a customer moved from satellite TV to Stream or Glass. Was that the case?

 

This happened to one of the other Superusers. I'm not sure if it was ever sorted

cc @Mark39 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

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This message was authored by: Daniel0210 Answer

Message posted on ‎10 Aug 2025 08:20 PM - last edited: ‎10 Aug 2025 08:26 PM

Re: List VIO membership years

Posted by a Superuser, not a Sky employee. Find out more

@DRS10 

This has come up before when a customer moved from satellite TV to Stream or Glass. Was that the case?

 

This happened to one of the other Superusers. I'm not sure if it was ever sorted

cc @Mark39 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Message posted on ‎10 Aug 2025 08:26 PM

Re: List VIO membership years

No, I have had Sky + but had moved to stream 18 months ago and that was fine, this was my most recent renewal of my stream contract 

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Message posted on ‎10 Aug 2025 08:28 PM

Re: List VIO membership years

Posted by a Superuser, not a Sky employee. Find out more

@DRS10 

What have Sky said when you've raised it?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Message posted on ‎10 Aug 2025 09:03 PM

Re: List VIO membership years

Posted by a Superuser, not a Sky employee. Find out more
@Daniel0210 wrote:

 

This happened to one of the other Superusers. I'm not sure if it was ever sorted

cc @Mark39 

Yes, it was corrected after I spoke to Sky about it.

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Message posted on ‎10 Aug 2025 09:46 PM

Re: List VIO membership years

I'll call tomorrow..... again🙄

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