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Discussion topic: Left sky in May for Plusnet but still being charged!

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This message was authored by Bmac197999 This message was authored by: Bmac197999

Left sky in May for Plusnet but still being charged!

Joined plusnet fibre for wifi and talk and left sky etc, but still being charged for sky for the last few months, i assumed it would stop auto once moved over? Would i be due the monthly fees back that i have paid for the last 3 months?

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This message was authored by caesarome This message was authored by: caesarome

Re: Left sky in May for Plusnet but still being charged!

Posted by a Superuser, not a Sky employee. Find out more

@Bmac197999 wrote:

Would i be due the monthly fees back that i have paid for the last 3 months?


You would be due a refund on what you have paid since you left Sky so you will need to phone Sky and let them know when you changed over to Plusnet. 

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This message was authored by daveNOS This message was authored by: daveNOS

Re: Left sky in May for Plusnet but still being charged!

Posted by a Superuser, not a Sky employee. Find out more

@Bmac197999 Where you a full fibre customer when you where with Sky? If you where then you should speak to Plusnet to ask why they didn't cancel your Sky service when they took over and request they reimburse you due to their mistake.

If you where not a full fibre customer with Sky and you moved to full fibre with Plusnet then you probably won't be entitled to a refund or reimbursement as i don't think Plusnet can cancel on your behalf in that circumstance.

Bmac197999
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This message was authored by Bmac197999 This message was authored by: Bmac197999

Re: Left sky in May for Plusnet but still being charged!

Thanks for the info,

 

I didn't have sky fibre just super fast broadband and phone, but changed over to Plusnet and I don't even have my phone plugged I anymore as it's plugged it Into the fibre box 

 

it's odd as I changed a similar contract at my brothers house, same sky deal and moved to Vodafone fibre and sky got cut off right away so I assumed the same thing would happen here 

This message was authored by GD1 This message was authored by: GD1

Re: Left sky in May for Plusnet but still being charged!

Posted by a Superuser, not a Sky employee. Find out more

@Bmac197999  Are you using the same line your Sky Broadband had been on, if so you can't have 2 active services on the same line.

 

Or did Plusnet install a new line?

Like you I'm a customer here, Sky Employees are clearly identified as such.
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This message was authored by Chrisee This message was authored by: Chrisee

Re: Left sky in May for Plusnet but still being charged!

Posted by a Superuser, not a Sky employee. Find out more

@Bmac197999 the fact you switched to a new fibre service from a FTTC service as part of your switch is irrelevant as Plusnet and Sky both use Openreach;s networks. The Ofcom broadband switching Procedure places a duty on the gaining provider -Plusnet- to tell the losing provider -Sky- of the switch and to cancel the service. So initially contact Plusnet and ask why that did not happen in your case. 

It is possible for the customer to disrupt this process by cancelling one service before ordering from the new provider or ordering a new service over a second line but assuming that your didn't do either it is down to Plusnet to sort this out.

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